Requisition ID: 57811
Department: Operations
Job Category: Operational
Location: Free State, KwaZulu-Natal, Northern Cape and Western Cape
Employment Type: Learnership / Entry-Level Opportunity
Job Description
Capitec Bank is looking for energetic, self-motivated and service-oriented individuals who are passionate about helping people and interested in building a career in the banking industry.
The Bank Better Champion Learnership Pipeline provides an opportunity for suitable candidates to gain valuable workplace experience, customer service skills, banking knowledge and professional development within a branch environment.
Successful candidates will be expected to contribute to a positive client experience while learning about banking operations, customer service and self-service banking channels.
How to Apply
To be considered for this opportunity, applicants should follow these steps:
1. Complete the assessment
Review the position and complete the required short assessment by following the assessment link provided by Capitec.
2. Finalise your application
After completing the assessment, return to the vacancy and click Apply to submit your application.
Purpose of the Role
The purpose of the Bank Better Champion role is to welcome clients into the branch, assist with the efficient movement of clients through the branch and ensure that customers receive professional and friendly service.
The successful candidate will assist clients with:
- Navigating the branch and understanding the available services.
- Managing and supporting efficient queue flow.
- Using ATMs and other self-service banking facilities.
- Completing transactions through remote and digital banking channels.
- Understanding basic banking processes and procedures.
- Providing general assistance and directing clients to the appropriate banking services.
- Creating a positive and professional client experience.
Through this role, the learner will have the opportunity to develop the knowledge, skills and practical experience required to progress towards a Service Consultant position.
Minimum Experience Required
No previous work experience is required.
Candidates must, however, hold a Grade 12 National Certificate or equivalent qualification and demonstrate a willingness to learn and develop within the banking environment.
Ideal Experience
Although not required, the following experience would be advantageous:
- Previous customer service experience.
- Experience working in a retail environment.
- Exposure to a financial services or banking environment.
- Experience dealing directly with customers or members of the public.
Minimum Qualification
- Grade 12 National Certificate
- National Certificate (Vocational) or equivalent qualification.
Knowledge and Competencies
Minimum Knowledge
Candidates should have:
- Basic numerical and calculation skills.
- The ability to communicate and engage confidently with different people.
- A clear understanding of their personal career aspirations.
- A willingness to learn and develop new skills.
- Ambition and enthusiasm for building a career in the banking industry.
- An understanding of the importance of professional customer service.
Advantageous Knowledge
The following would be beneficial:
- Basic knowledge of a bank branch environment.
- An understanding of banking products and services.
- Familiarity with customer-facing financial services.
- Knowledge of Capitec Bank products and internal business processes.
Required Skills
Successful candidates should demonstrate the following skills:
Communication Skills
- Clear and professional verbal communication.
- Active listening.
- Ability to explain information in a simple and understandable manner.
- Confidence when interacting with clients.
Computer Literacy
Basic computer skills, including:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- General computer and digital literacy.
Interpersonal and Relationship Management Skills
- Ability to build positive relationships with clients.
- Professional and friendly approach.
- Patience and empathy when assisting customers.
- Ability to work effectively with different types of people.
- Teamwork and collaboration.
- Ability to remain professional in a busy branch environment.
Personal Attributes
The ideal candidate should be:
- Energetic and enthusiastic.
- Self-motivated and ambitious.
- Customer-focused.
- Reliable and responsible.
- Eager to learn and develop.
- Professional in appearance and conduct.
- Comfortable working with people.
- Adaptable and willing to work in a fast-paced environment.
- Committed to providing excellent service.
Career Development Opportunity
This learnership is designed to provide candidates with an opportunity to gain practical workplace exposure while developing important banking and customer-service competencies.
Learners will gain exposure to areas such as:
- Client service.
- Branch operations.
- Digital and self-service banking.
- ATM assistance.
- Banking products and processes.
- Customer relationship management.
- Professional communication.
- Workplace procedures and standards.
The experience gained through the programme can assist suitable candidates in developing the skills and knowledge needed for future opportunities within the banking and financial-services environment.
Closing
If you are a Grade 12 graduate who is passionate about working with people, eager to learn and interested in building a career in banking, this opportunity provides a valuable platform to gain practical experience and develop your professional skills.
Applicants are encouraged to complete the required assessment and submit their application before the closing date indicated on the official vacancy.
