Clover is inviting suitably qualified and motivated young South Africans to apply for its Learner: CSC opportunity under the Customer Service Centre Vacation Work Programme. This temporary opportunity is aimed at unemployed young people who have completed Grade 12 and are interested in gaining practical workplace experience in customer service and call centre operations.
A total of 10 positions are available at Clover’s Customer Service Centre offices in Roodepoort, Gauteng. Successful applicants will participate in the programme from December 2026 to January 2027, where they will have an opportunity to learn about customer service operations, handling customer enquiries, processing orders and resolving customer complaints.
The programme is designed to give young people exposure to a professional working environment while helping them develop important workplace skills. Participants will gain practical experience in communicating with customers, working with different departments and assisting with daily customer service activities.
For individuals who are interested in pursuing careers in customer service, administration, sales or call centre operations, this programme can provide a valuable starting point. It will also allow participants to develop confidence, improve their communication abilities and understand the responsibilities involved in working for an established organisation.
Clover Learner: CSC Programme Details
Below are the important details applicants should know before submitting their applications.
• Company: Clover
• Job Title: Learner: CSC
• Reference Number: CLO261028-2
• Department: Customer Service Centre
• Job Category: Customer Service
• Job Type: Temporary
• Number of Positions: 10
• Location: Roodepoort
• Province: Gauteng
• Country: South Africa
• Required Qualification: Grade 12 / National Certificate
• Programme Period: December 2026 to January 2027
• Closing Date: 5 November 2026
About the Clover Customer Service Centre Vacation Work Programme
The Clover Customer Service Centre Vacation Work Programme provides young people with an opportunity to gain exposure to the daily activities of a customer service department.
Customer service plays an important role in ensuring that customers receive the assistance and information they need. Employees working in this department are responsible for responding to enquiries, processing customer orders, handling complaints and communicating with other departments to resolve customer-related issues.
As a participant in this programme, you will gain practical exposure to these responsibilities while working alongside experienced employees.
The programme will also introduce participants to the importance of accuracy, professionalism, teamwork and effective communication in a business environment.
Successful applicants will have an opportunity to understand how call centre operations function, how customer orders are managed and how organisations maintain positive relationships with their customers.
This experience may also help participants prepare for future employment opportunities in customer service, sales, administration and related fields.
Minimum Requirements
To qualify for the Clover Learner: CSC Vacation Work Programme, applicants must meet the following minimum requirements:
• Grade 12 or an equivalent NQF Level 4 qualification.
• Applicants must have completed Grade 12 or Matric within the past five years, between 2021 and 2025.
• A minimum average of 55% in English and Mathematics or Mathematical Literacy.
• Advanced computer literacy.
• Applicants must currently be unemployed.
• Applicants must not have participated in a learnership programme before.
Candidates are encouraged to carefully check these requirements before applying. Meeting the minimum educational and eligibility requirements is important because the programme is specifically intended for young people who are looking to gain workplace exposure.
Applicants should also ensure that their Grade 12 results and personal information are accurate when completing their applications.
Skills and Competencies
Clover is looking for individuals who are motivated, responsible and willing to learn. Since the opportunity involves dealing with customers and working with other employees, successful applicants should demonstrate good communication and interpersonal skills.
The following competencies will be important:
Proactive and Action Orientated
Applicants should be willing to take initiative, identify what needs to be done and approach assigned responsibilities with a positive attitude. Being proactive also means showing enthusiasm and taking action when dealing with customer-related matters.
Honesty and Consistency
Employees are expected to act honestly and maintain professional standards when dealing with customers, colleagues and company information. Consistency is important when performing daily duties and following established procedures.
Maintaining High Standards
Participants should pay attention to detail and ensure that their work is completed accurately. This is particularly important when capturing customer orders and updating customer information.
Interpersonal Effectiveness
Good interpersonal skills are necessary when communicating with customers and working with colleagues. Applicants should be comfortable interacting with different people and maintaining positive working relationships.
Commitment and Motivation
Clover is looking for individuals who are committed to learning and completing their assigned responsibilities. A positive attitude and willingness to improve will be important throughout the programme.
Teamwork and Collaboration
Applicants should be able to work with others towards achieving common objectives. Supporting colleagues and contributing to team performance are important aspects of customer service operations.
Customer Orientation
Successful applicants should understand the importance of treating customers professionally and ensuring that their enquiries are handled appropriately.
Effective Communication
Good verbal and written communication skills will help participants understand customer needs, explain information and communicate with relevant stakeholders.
Numerical Ability
Applicants should be able to apply basic numerical principles when dealing with customer orders and other administrative responsibilities.
Duties and Responsibilities
Successful candidates will assist with various customer service activities at Clover’s Customer Service Centre. These responsibilities will provide practical experience in call centre operations and customer relationship management.
1. Providing High-Quality Customer Service
One of the main responsibilities will be to provide professional and reliable customer service.
Duties will include:
• Handling inbound and outbound customer interactions.
• Responding to customer enquiries in a professional manner.
• Assisting customers with queries and complaints.
• Working with relevant stakeholders to resolve customer-related problems.
• Ensuring that customers receive accurate information and appropriate assistance.
• Maintaining professional communication when interacting with customers.
Participants will learn how to communicate effectively with customers, understand their concerns and assist in finding suitable solutions.
2. Capturing and Confirming Customer Orders
Another important responsibility will involve assisting with the processing and confirmation of customer orders.
Duties will include:
• Capturing customer orders accurately and within the required timeframes.
• Following the daily call list when processing orders.
• Informing customers when their accounts are placed on hold.
• Confirming customer orders according to standard operating procedures.
• Communicating order-related issues to the relevant stakeholders.
• Ensuring that customer order information is recorded correctly.
Accuracy and attention to detail will be essential when performing these duties because incorrect information may affect the processing and delivery of customer orders.
3. Promoting and Selling Clover and Principal Products
Participants will also gain exposure to sales-related activities by assisting with the promotion of Clover and Principal products.
Responsibilities will include:
• Offering customers new or additional products.
• Explaining product features and benefits.
• Informing customers about available special offers.
• Promoting products according to customer requirements and product ranging.
• Identifying opportunities to introduce customers to relevant products.
This responsibility will help participants develop their sales and communication skills while learning how customer needs influence product recommendations.
4. Promoting Teamwork and Cooperation
Working effectively with other employees is an important part of the programme.
Participants will be expected to:
• Assist team members in achieving departmental and team objectives.
• Share responsibility for completing assigned tasks.
• Support team values and encourage cooperation.
• Participate in team meetings and discussions.
• Contribute positively to the working environment.
• Take responsibility for the visual management of information.
These activities will help participants understand the importance of teamwork, accountability and cooperation in a professional workplace.
Why Apply for the Clover Vacation Work Programme?
The Clover Learner: CSC opportunity offers unemployed young people an opportunity to gain practical workplace experience without requiring previous participation in a learnership programme.
For recent matriculants, entering the job market can be challenging, especially when employers require previous work experience. A vacation work programme can help bridge this gap by exposing participants to real workplace responsibilities.
Some of the valuable skills participants can develop include:
• Customer service and relationship management.
• Professional communication.
• Computer and administrative skills.
• Problem-solving and complaint handling.
• Teamwork and collaboration.
• Sales and product promotion.
• Customer order processing.
• Time management and accountability.
The experience gained may also strengthen a participant’s CV when applying for future employment opportunities.
Although this is a temporary programme running from December 2026 to January 2027, the workplace exposure can provide a useful foundation for individuals interested in developing careers in customer service and related industries.
Location of the Opportunity
The 10 available positions are based at Clover’s Customer Service Centre offices in Roodepoort, Gauteng.
Applicants should consider the programme location and ensure that they can make the necessary arrangements to attend work during the programme period.
How to Apply for Clover Learner: CSC 2026
Interested and qualifying candidates should submit their applications through Clover’s official careers application platform.
When applying, candidates should use the correct vacancy reference number: CLO261028-2.
Before submitting your application, make sure that you meet the educational requirements, particularly the minimum average of 55% for English and Mathematics or Mathematical Literacy.
Applicants should also ensure that their personal details and academic information are correct and that they complete all the required application steps.
Only applicants who meet the specified requirements should apply.
Apply for Clover learnership 2026
Closing Date
The closing date for the Clover Learner: CSC Vacation Work Programme is 5 November 2026.
