ER24 is inviting suitably qualified and experienced candidates to apply for the position of Operational Ambulance Emergency Assistant based in Bloemfontein, South Africa. The successful candidate will be responsible for responding to emergency calls, providing intermediate medical care within the applicable scope of practice, maintaining operational readiness, completing accurate patient documentation, and upholding a high standard of professional patient care.
Closing Date: 01/10/2026
Number of Positions: 1
Recruiter Name: Natalie Williams
Reference Number: 72797
Workplace Type: On-site
Employment Type: Permanent
Main purpose of job
To attend to emergency calls and provide safe, professional and appropriate intermediate medical care in accordance with the Ambulance Emergency Assistant scope of practice, HPCSA guidelines, clinical protocols and organisational procedures. The successful candidate will respond to emergency situations, assess and manage patients appropriately, provide necessary emergency medical assistance, maintain patient safety and dignity, and ensure effective communication and accurate documentation throughout the patient-care process.
Key responsibility areas
Ensure operational readiness for emergency calls
- Ensure that the ambulance, emergency medical equipment and required supplies are available, functional and ready for emergency deployment.
- Conduct routine checks of the ambulance, medical equipment and consumables.
- Report equipment defects, shortages, vehicle problems and other operational concerns promptly.
- Maintain the ambulance and equipment in a clean, safe and operational condition.
- Ensure readiness to respond to emergency calls in a professional and timely manner.
Administer patient care in line with scope of practice
- Respond to emergency calls and provide appropriate intermediate medical care.
- Assess patients and identify their immediate medical needs.
- Monitor and record relevant patient information and vital signs.
- Provide emergency medical treatment within the approved scope of practice and clinical guidelines.
- Assist with patient stabilisation and preparation for safe transportation.
- Maintain patient safety, dignity, privacy and confidentiality throughout the provision of care.
- Communicate effectively with patients, relatives, colleagues and other healthcare professionals.
- Recognise and report changes in a patient’s condition and provide appropriate assistance within the scope of practice.
- Ensure accurate and complete completion of Patient Report Forms and other required clinical documentation.
Maintain a positive public image for ER24
- Represent ER24 in a professional, respectful and courteous manner.
- Maintain positive relationships with patients, families, healthcare professionals and members of the public.
- Demonstrate professional conduct and appropriate communication at all times.
- Contribute to maintaining the reputation and professional image of ER24.
- Treat all patients and members of the public with respect, compassion and dignity.
Reporting and compliance
- Report near misses, slips, incidents and adverse events in accordance with organisational procedures.
- Complete all required reports and documentation accurately and within the required timeframes.
- Comply with ER24 policies, procedures, clinical protocols and operational requirements.
- Work within HPCSA guidelines and the applicable scope of practice.
- Apply accepted best-practice principles when providing emergency medical care.
- Maintain confidentiality and comply with applicable patient-care and information-management requirements.
Required education
Essential education:
- Ambulance Emergency Assistant Certificate
Desired education:
- None
Required experience
Essential minimum experience:
- 1 year of Emergency Medical Services (EMS) experience
Desired experience:
- 1 year of Ambulance Emergency Assistant (AEA) experience
Required job skills and knowledge
- Application of best practice in emergency medical services and patient care
- Knowledge and understanding of HPCSA guidelines and applicable scope of practice
- Knowledge of emergency medical procedures, patient assessment and patient management
- Ability to provide appropriate patient care within the AEA scope of practice
- Knowledge of Patient Report Forms and accurate clinical documentation
- Computer literacy, including Microsoft Office
- Proficiency in the English language, both written and verbal
- Knowledge of relevant healthcare facilities and emergency referral points
- Knowledge of local travel routes and the relevant geographical and demographical area
- Ability to communicate effectively with patients, colleagues and other healthcare professionals
- Ability to work effectively in a high-pressure emergency environment
- Good interpersonal and teamwork skills
- Professional approach to patient care and emergency response
- Ability to follow clinical protocols, organisational procedures and instructions
- Good attention to detail and accurate record keeping
How to apply
Interested and suitably qualified candidates should apply for the Operational Ambulance Emergency Assistant position through the official ER24/Mediclinic careers application platform. When applying, ensure that your candidate profile and CV are complete and up to date and that you meet the stated minimum education and experience requirements.
Reference number: 72797
Closing date: 01/10/2026
Position: Operational Ambulance Emergency Assistant
Location: Bloemfontein, South Africa
Please note that applicants should apply before the closing date and provide accurate information and supporting documentation as requested during the application process.
Additional information
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees who meet the minimum requirements.
Please note: If you are an internal employee on a fixed-term contract, please apply using an external candidate profile and not your employee profile.
