Introduction
Join Clicks and be part of South Africa’s leading health and beauty retailer! We are looking for a customer-focused and results-driven individual to deliver service excellence through efficient POS operations, customer service, and merchandising. If you have a passion for retail sales, cash handling, and creating a positive shopping experience, this opportunity is for you!
Job Description
Key Responsibilities:
• Efficiently execute all operational activities at the point of sale in a timely manner.
• Maintain high levels of accuracy when scanning merchandise and collecting payments, including processing ClubCard rewards.
• Ensure safe cash handling practices at all times.
• Actively promote the Clicks ClubCard and enroll new members to achieve loyalty targets.
• Inform customers about special offers and promotions to enhance sales and create a positive shopping experience.
• Provide exceptional customer service by being visible, professional, and friendly.
• Assist with merchandising, stock management, and general housekeeping to maintain store standards.
• Stay updated on product knowledge, promotions, and events to offer the best customer assistance.
Knowledge & Skills Required
Knowledge:
• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock management procedures
• Understanding of customer service excellence
Skills:
• Planning and organizing
• Problem-solving
• Strong customer service orientation
• Good communication skills
• Computer literacy
• Numeracy skills
Competencies:
Essential:
• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations
Desirable:
• Working with people
• Persuading and influencing
• Planning and organizing
• Coping with pressure and setbacks
Minimum Requirements
Experience:
• Desirable: Experience in a customer-facing role within a retail/FMCG store operations environment
Education:
• Essential: Grade 12 (Matric)
• Desirable: 50% or higher in Maths and English at Grade 12 level
Why Join Clicks?
• Work for a trusted retail brand in South Africa.
• Gain valuable customer service and sales experience.
• Be part of a dynamic and customer-focused team.
• Enjoy career growth opportunities within the retail industry.
If you’re passionate about customer service, sales, and retail, apply today to be part of the Clicks team!
