The Department of Employment and Labour is inviting applications for 14 Client Service Officer: IES positions across various Labour Centres in Gauteng. This opportunity is ideal for candidates with a Grade 12 qualification who are interested in public service, administration, customer service, labour relations, and government careers.
The successful candidates will serve as the first point of contact for clients visiting Labour Centres and will provide support related to employment services, labour legislation enquiries, complaints resolution, and administrative functions. This role offers valuable experience within the South African public service while contributing to the delivery of quality services in line with the Batho Pele Principles.
Position Overview
Position: Client Service Officer: IES
Number of Posts: 14
Salary: R280 278 per annum
Department: Department of Employment and Labour
Employment Type: Permanent Public Service Position
Location: Various Labour Centres in Gauteng
Closing Date: 12 June 2026
Available Locations
Applications are invited for the following Labour Centres:
Alberton Labour Centre (1 Post) – Ref No: HR4/4/4/05/22
Brakpan Labour Centre (1 Post) – Ref No: HR4/4/4/05/23
Carletonville Labour Centre (1 Post) – Ref No: HR4/4/4/05/24
Kempton Park Labour Centre (1 Post) – Ref No: HR4/4/4/05/25
Nigel Labour Centre (1 Post) – Ref No: HR4/4/4/05/26
Randburg Labour Centre (1 Post) – Ref No: HR4/4/4/05/27
Sebokeng Labour Centre (1 Post) – Ref No: HR4/4/4/05/28
Bronkhorstspruit Labour Centre (1 Post) – Ref No: HR4/4/4/05/29
Ga-Rankuwa Labour Centre (1 Post) – Ref No: HR4/4/4/05/30
Roodepoort Labour Centre (1 Post) – Ref No: HR4/4/4/05/31
Soweto Labour Centre (1 Post) – Ref No: HR4/4/4/05/32
Vanderbijlpark Labour Centre (1 Post) – Ref No: HR4/4/4/05/33
Vereeniging Labour Centre (1 Post) – Ref No: HR4/4/4/05/34
Krugersdorp Labour Centre (1 Post) – Ref No: HR4/4/4/05/35
Applicants must ensure they use the correct reference number for the specific Labour Centre they are applying to.
Minimum Requirements
Applicants must possess:
Grade 12 / Matric Certificate
No prior work experience is specifically required, making this opportunity suitable for entry-level candidates and job seekers looking to start a career in government administration and client services.
Knowledge Requirements
Candidates should demonstrate knowledge of:
Labour legislation and regulations
Departmental policies and procedures
Public Service Regulations
Public Service Act
Related International Labour Organization (ILO) Conventions
Batho Pele Principles
Government administrative processes
A good understanding of public service delivery and client support will be advantageous.
Required Skills
The ideal candidate should possess the following skills:
Computer literacy
Communication skills
Interpersonal skills
Telephone etiquette
Interviewing skills
Problem-solving abilities
Customer service skills
Ability to interpret legislation
Administrative skills
Professional conduct
These skills are essential for delivering effective client support and maintaining high service standards.
Key Responsibilities
The Client Service Officer will perform a variety of customer service and administrative duties.
Client Services and Help Desk Support
The successful candidate will:
Serve as the first point of contact for clients
Assist visitors at the Labour Centre help desk
Provide information regarding employment and labour services
Direct clients to appropriate services and departments
Ensure efficient service delivery to members of the public
Strong communication and interpersonal skills are important in this role.
Complaint Resolution
The Client Service Officer will:
Receive and process client complaints
Resolve labour legislation enquiries within prescribed procedures
Escalate complex matters when necessary
Ensure complaints are addressed professionally and efficiently
The ability to interpret labour legislation and departmental procedures will be beneficial.
Administrative Support
Responsibilities include:
Performing general administrative duties
Maintaining accurate records
Processing documentation
Supporting departmental operations
Assisting with reporting and information management
Attention to detail and organizational skills are essential.
Advocacy and Community Engagement
The successful candidate may also:
Participate in advocacy sessions
Support public awareness initiatives
Promote departmental services within communities
Assist with stakeholder engagement activities
This provides valuable exposure to public service outreach and community engagement.
Why You Should Apply
This position offers several advantages for individuals seeking stable government employment.
Benefits include:
Permanent government employment
Competitive annual salary of R280 278
Career growth within the public sector
Exposure to labour legislation and public administration
Opportunities for skills development
Valuable customer service experience
Stable working environment
Contribution to public service delivery
The role is ideal for candidates interested in administration, labour relations, public service, and client support careers.
Career Growth Opportunities
Experience gained as a Client Service Officer can lead to future opportunities such as:
Senior Client Service Officer
Administrative Officer
Labour Relations Officer
Employment Services Practitioner
Human Resources Administrator
Public Administration Officer
Labour Centre Supervisor
Government Programme Administrator
Compliance Officer
Public Service Manager
The public sector offers numerous opportunities for career advancement and professional development.
How to Apply
Applicants must submit:
A fully completed and signed New Z83 Application Form
An updated comprehensive CV
The Z83 form and CV must be combined into a single PDF document when applying online.
Important Application Instructions
Use the new Z83 form only
Clearly indicate the job title and reference number in the email subject line
Submit applications to the correct Labour Centre email address
Submit one application per advertised post
Ensure all sections of the Z83 form are completed, initialled, and signed
Incomplete applications will be disqualified
Applications submitted after the closing date will not be considered
Only shortlisted candidates will be required to submit certified copies of qualifications and supporting documents.
Selection Process
Successful candidates may be required to undergo:
Practical competency assessments
Integrity and ethics assessments
Criminal record checks
Qualification verification
Employment verification
Credit record checks
Citizenship verification
These assessments form part of the Department’s recruitment and selection process.
Employment Equity
The Department of Employment and Labour is an equal opportunity employer. Employment decisions will be guided by the Department’s Employment Equity Plan.
Priority for these positions will be given to:
African males
White males
The Department also promotes representation in terms of race, gender, and disability.
Important Dates
Closing Date: 12 June 2026
Walk-in Applications Close: 16:00
Online Applications Close: 23:59
Applicants who do not receive feedback within eight weeks after the closing date should consider their applications unsuccessful.
I’m the Content Editor at Kasiyouth, with a background in journalism and digital media. I create engaging, reliable content to help South Africans access opportunities in careers, education, government grants, and NSFAS funding.
