The Department of Employment and Labour is inviting applications for 14 Client Service Officer: IES positions across various Labour Centres in Gauteng. This opportunity is ideal for candidates with a Grade 12 qualification who are interested in public service, administration, customer service, labour relations, and government careers.
The successful candidates will serve as the first point of contact for clients visiting Labour Centres and will provide support related to employment services, labour legislation enquiries, complaints resolution, and administrative functions. This role offers valuable experience within the South African public service while contributing to the delivery of quality services in line with the Batho Pele Principles.
Position Overview
- Position: Client Service Officer: IES
- Number of Posts: 14
- Salary: R280 278 per annum
- Department: Department of Employment and Labour
- Employment Type: Permanent Public Service Position
- Location: Various Labour Centres in Gauteng
- Closing Date: 12 June 2026
Available Locations
Applications are invited for the following Labour Centres:
- Alberton Labour Centre (1 Post) – Ref No: HR4/4/4/05/22
- Brakpan Labour Centre (1 Post) – Ref No: HR4/4/4/05/23
- Carletonville Labour Centre (1 Post) – Ref No: HR4/4/4/05/24
- Kempton Park Labour Centre (1 Post) – Ref No: HR4/4/4/05/25
- Nigel Labour Centre (1 Post) – Ref No: HR4/4/4/05/26
- Randburg Labour Centre (1 Post) – Ref No: HR4/4/4/05/27
- Sebokeng Labour Centre (1 Post) – Ref No: HR4/4/4/05/28
- Bronkhorstspruit Labour Centre (1 Post) – Ref No: HR4/4/4/05/29
- Ga-Rankuwa Labour Centre (1 Post) – Ref No: HR4/4/4/05/30
- Roodepoort Labour Centre (1 Post) – Ref No: HR4/4/4/05/31
- Soweto Labour Centre (1 Post) – Ref No: HR4/4/4/05/32
- Vanderbijlpark Labour Centre (1 Post) – Ref No: HR4/4/4/05/33
- Vereeniging Labour Centre (1 Post) – Ref No: HR4/4/4/05/34
- Krugersdorp Labour Centre (1 Post) – Ref No: HR4/4/4/05/35
Applicants must ensure they use the correct reference number for the specific Labour Centre they are applying to.
Minimum Requirements
Applicants must possess:
- Grade 12 / Matric Certificate
No prior work experience is specifically required, making this opportunity suitable for entry-level candidates and job seekers looking to start a career in government administration and client services.
Knowledge Requirements
Candidates should demonstrate knowledge of:
- Labour legislation and regulations
- Departmental policies and procedures
- Public Service Regulations
- Public Service Act
- Related International Labour Organization (ILO) Conventions
- Batho Pele Principles
- Government administrative processes
A good understanding of public service delivery and client support will be advantageous.
Required Skills
The ideal candidate should possess the following skills:
- Computer literacy
- Communication skills
- Interpersonal skills
- Telephone etiquette
- Interviewing skills
- Problem-solving abilities
- Customer service skills
- Ability to interpret legislation
- Administrative skills
- Professional conduct
These skills are essential for delivering effective client support and maintaining high service standards.
Key Responsibilities
The Client Service Officer will perform a variety of customer service and administrative duties.
Client Services and Help Desk Support
The successful candidate will:
- Serve as the first point of contact for clients
- Assist visitors at the Labour Centre help desk
- Provide information regarding employment and labour services
- Direct clients to appropriate services and departments
- Ensure efficient service delivery to members of the public
Strong communication and interpersonal skills are important in this role.
Complaint Resolution
The Client Service Officer will:
- Receive and process client complaints
- Resolve labour legislation enquiries within prescribed procedures
- Escalate complex matters when necessary
- Ensure complaints are addressed professionally and efficiently
The ability to interpret labour legislation and departmental procedures will be beneficial.
Administrative Support
Responsibilities include:
- Performing general administrative duties
- Maintaining accurate records
- Processing documentation
- Supporting departmental operations
- Assisting with reporting and information management
Attention to detail and organizational skills are essential.
Advocacy and Community Engagement
The successful candidate may also:
- Participate in advocacy sessions
- Support public awareness initiatives
- Promote departmental services within communities
- Assist with stakeholder engagement activities
This provides valuable exposure to public service outreach and community engagement.
Why You Should Apply
This position offers several advantages for individuals seeking stable government employment.
Benefits include:
- Permanent government employment
- Competitive annual salary of R280 278
- Career growth within the public sector
- Exposure to labour legislation and public administration
- Opportunities for skills development
- Valuable customer service experience
- Stable working environment
- Contribution to public service delivery
The role is ideal for candidates interested in administration, labour relations, public service, and client support careers.
Career Growth Opportunities
Experience gained as a Client Service Officer can lead to future opportunities such as:
- Senior Client Service Officer
- Administrative Officer
- Labour Relations Officer
- Employment Services Practitioner
- Human Resources Administrator
- Public Administration Officer
- Labour Centre Supervisor
- Government Programme Administrator
- Compliance Officer
- Public Service Manager
The public sector offers numerous opportunities for career advancement and professional development.
How to Apply
Applicants must submit:
- A fully completed and signed New Z83 Application Form
- An updated comprehensive CV
The Z83 form and CV must be combined into a single PDF document when applying online.
Important Application Instructions
- Use the new Z83 form only
- Clearly indicate the job title and reference number in the email subject line
- Submit applications to the correct Labour Centre email address
- Submit one application per advertised post
- Ensure all sections of the Z83 form are completed, initialled, and signed
- Incomplete applications will be disqualified
- Applications submitted after the closing date will not be considered
Only shortlisted candidates will be required to submit certified copies of qualifications and supporting documents.
Selection Process
Successful candidates may be required to undergo:
- Practical competency assessments
- Integrity and ethics assessments
- Criminal record checks
- Qualification verification
- Employment verification
- Credit record checks
- Citizenship verification
These assessments form part of the Department’s recruitment and selection process.
Employment Equity
The Department of Employment and Labour is an equal opportunity employer. Employment decisions will be guided by the Department’s Employment Equity Plan.
Priority for these positions will be given to:
- African males
- White males
The Department also promotes representation in terms of race, gender, and disability.
Important Dates
- Closing Date: 12 June 2026
- Walk-in Applications Close: 16:00
- Online Applications Close: 23:59
Applicants who do not receive feedback within eight weeks after the closing date should consider their applications unsuccessful.
