Nedbank: Receptionists

Job Purpose

To provide client centric reception services to the business to support the achievement of business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practised and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Meet business requests by providing secretarial assistance.
• Facilitate mail delivery by receiving; sorting and distributing mail.
• Maintain a pleasant and professional reception environment by managing the flow of people and prioritising activities.
• Ensure smooth running of meetings by co-ordinating boardroom bookings; catering and preparing rooms. Ensure compliance by adhering to internal and external regulatory requirements; governance and policies.
• Meet financial objectives by co-ordinating activities in line with budget requirements.
• Minimise costs by considering efficiencies and reducing unnecessary expenditure.
• Manage reputational risk by responding to customer related issues in a client centric way.
• Enable the business to achieve their objectives by providing reception support.
  Receive and direct visitors by being professional and client centric.
  Understand and meet stakeholder needs by building and maintaining relationships.
• Deal with client needs by directing calls; handling queries and general assistance.

Essential Qualifications – NQF Level